TERMS AND CONDITIONS

Payment Terms and Cancellations

Refundable Damage Deposit

£100 Damage Waiver is required to be paid no later than 2 weeks prior to your arrival date. 

Cancellation Policy

Due to the unpredictability of the Corona Virus restrictions we are implementing a simple low deposit of £100 per unit on booking and the balance is due 14 days prior to arrival.

Due to the low deposit and late balance payment no refunds are offered.  Due to the flexibility of this policy, if final balances are not settled 7 days prior to arrival the booking and deposit will be lost.

Dog Friendly

You are responsible for the safe control of your dog/s on site, we would be grateful for them to be on leads at all times to prevent them roaming and fouling in areas where children play.  PLEASE pick up all dog messes on our site. Thank you.

Check-in

Check-in will be from 4pm – 7pm on the day of arrival.

If you require a later time, please contact Lahtle Wood prior to your arrival day with your specified times there may be an additional charge if very late.

Check-out

Check-out is by 10am on the day of your departure. If the office is closed when you depart, please leave your key in the key drop box located at the office entrance.

Gift Vouchers

Vouchers can only be redeemed via booking on the phone. The voucher will need to be presented at reception in order to verify voucher codes. Vouchers carry no monetary value, and cannot be refunded once purchased. The holder has 12 months from date of purchase to use the voucher. Vouchers cannot be carried beyond the 12 months and therefore your stay MUST fall within the 12 month period.

(if you purchase a voucher on the 1st Jan 2021, you must stay at Lahtle Wood before 1st Jan 2022 or an additional night will be charged accordingly.)

Important Information

Car parking

We have ample FREE car parking located alongside Reception. There are no parking facilities near your accommodation but transfer of luggage is facilitated with the provision of wheel barrows.

Noise Pollution

We require all guests to reduce noise from 10pm – 7am. Please respect the rights of other guests at all times.

No Smoking

We have a strict NO SMOKING policy inside any of our buildings. If smoking outside please dispose of your cigarette butts in the ash tray below the boiler or in the firepit. Thank you.

Fire hazards

All burning material (cigarette ends, BBQ charcoal, wood fuel) must be handled with great care. Please do not over load the firepits with logs or charcoal, if fire spreads, please extinguish it using the fire hose located by your scrub shack.

Please also alert a member of our staff in any emergency.

Strictly no fires to be made anywhere else on site except for in the designated firepit and grill areas thank you.

The hot tubs are to be used at your own risk.