TERMS AND CONDITIONS

Payment Terms and Cancellations

Refundable Damage Deposit

£100 Damage Waiver is required to secure your booking. The full balance is to be paid no later than 1 week prior to your arrival date. This deposit is non refundable if cancelled within 3 days or less prior to your arrival date or a no show.

Dog - Friendly

We are a dog friendly site, but please respect our other guests and keep your dogs on leads and pick up your dog mess immediately. A charge of £10 per dog per stay will be applied at time of booking. If there is damage to the accommodation or any contents including bedding, there will be a charge to replace each item.

Torches

We are an off-grid site and there are no lights near the pods. We do provide 1 torch in your pod, but we do advise to bring your own as well.

Check-in

Check-in will be from 4pm – 6pm on the day of arrival.

If you require a check in later than this time, please contact Lahtle Wood prior to your arrival day with your specified times there may be an additional charge if very late.

Check-out

Check-out is by 10am on the day of your departure. If the office is closed when you depart, please leave your key in the key drop box located at the office entrance.

Gift Vouchers

Vouchers can only be redeemed via booking on the phone. The voucher will need to be presented at reception in order to verify voucher codes. Vouchers carry no monetary value, and cannot be refunded once purchased. The holder has 12 months from date of purchase to use the voucher. Vouchers cannot be carried beyond the 12 months and therefore your stay MUST fall within the 12 month period.

(if you purchase a voucher on the 1st Jan 2021, you must stay at Lahtle Wood before 1st Jan 2022 or an additional night will be charged accordingly.)

Important Information

Car parking

We have ample FREE car parking located alongside Reception. There are no parking facilities near your accommodation but transfer of luggage is facilitated with the provision of wheel barrows.

Noise Pollution

We require all guests to reduce noise from 10pm – 7am. Please respect the rights of other guests at all times.

No Smoking

We have a strict NO SMOKING policy inside any of our buildings. If smoking outside please dispose of your cigarette butts in the ash tray below the boiler.

Fire hazards

All burning material (cigarette ends, BBQ charcoal, wood fuel) must be handled with great care. If fire spreads, please extinguish it using the fire hose located at the end of your kitchen.

Please also alert a member of our staff.

This is woodland, burning wood means FIRE!!!

(We are happy for you to forage for fallen branches but please do not snap any off the trees)